Get in Touch With Us
Got a question about one of our reviews, spotted something that needs updating, or want to flag an issue with a casino not on GamStop? This page explains how to reach Non Gamstop Casinos, what we can help with, and what to expect once you send us a message.
How to Reach Non Gamstop Casinos
Email is the best way to contact us. Send your message to [email protected] and our editorial team will read it in full before replying. We don't outsource this to automated ticketing systems — a real person looks at what you've written.
If you can, include a short summary of what your message is about in the subject line. Whether it relates to a specific review, a bonus term, a payment issue you've read about, or something else entirely, this helps us route it to the right person and reply faster.
What We Can Help With
Our research covers casinos not on GamStop, their bonuses, wagering requirements, payment methods and game libraries. Readers usually contact us about one of the following:
- Content questions — if something in one of our reviews or guides, such as our guide to trusted non GamStop casinos, isn't clear, ask us to explain it further.
- Factual corrections — casino terms change often. If a welcome offer, wagering requirement, minimum deposit or withdrawal limit we've published looks out of date, tell us and we'll check it against the operator's current terms.
- Payment and verification queries — readers sometimes ask general questions about GBP accounts, e-wallets, cryptocurrency payments or KYC checks at casinos outside UK Gambling Commission licensing. We can point you towards relevant guidance on the site, though we can't intervene in a dispute between you and an operator.
- Suggestions for future coverage — if there's a topic around casino bonuses, sports betting features or payment fees you'd like us to research, let us know.
- Concerns about our content's accuracy — if you believe something we've published is misleading, we want to hear it, and we treat these messages as a priority.
What We Cannot Do
We are an independent review site, not a casino operator, a payment processor or a dispute resolution service. That means there are some things beyond what a message to us can achieve:
- We cannot process withdrawals, resolve account disputes or intervene directly in a disagreement between you and a casino such as Betmica, Kikibet, Betninja or any other operator listed on this site.
- We cannot confirm a casino's licensing status beyond what is stated in our published research — for licensing questions, the relevant regulator or the casino's own terms and conditions are the authoritative source.
- We cannot provide financial, legal or gambling addiction counselling. If you or someone you know is struggling with gambling, organisations such as GamCare offer free, confidential support and can advise on tools including GAMSTOP registration, deposit and loss limits, and gambling-blocking software.
What Happens After You Email Us
Every message is reviewed by a member of our editorial team, led by {{ author }} where relevant to the enquiry. We aim to respond within a few working days. During busier periods this can take a little longer, but every genuine enquiry gets a reply — we don't use automated responses as a substitute for reading what you've sent.
If your message relates to a factual error, we'll check it against publicly available information, including the operator's own terms, before updating anything. Where a claim can't be verified, we say so rather than guessing.
A Note on Accuracy and Independence
Non Gamstop Casinos publishes research-based reviews of casinos not on GamStop for readers in the UK. Some of the casinos featured on this site pay us commission if a reader signs up through our links, but this never decides how an operator is rated or ranked — our editorial ratings reflect our own research into bonus terms, wagering requirements, payment options and game selection. Reader feedback, including corrections sent through this page, plays a real part in keeping that research accurate.
Thank you for taking the time to get in touch. Whether it's a quick question or a detailed correction, we read every message and appreciate readers who help us keep this site useful and honest.